Losing or misplacing a DBS certificate can be stressful, especially if you’re starting a new job or need it for ongoing employment. Because the Disclosure and Barring Service (DBS) does not store or reissue copies of your certificate automatically, it’s important to know what to do next. This guide explains the correct steps to follow, your options for verification, and how employers can check your status even without the original physical certificate.
For guidance on new DBS applications or to start a fresh check, you can visit CRBDirect.
Can You Get a Replacement DBS Certificate?
Unfortunately, the DBS does not offer replacement certificates once an application is closed. This applies to both Basic and Standard/Enhanced checks. The only exception is if your certificate was damaged or never arrived in the post.
If you never received your DBS certificate, you must report it within 93 days of the issue date to request a reprint. After this window, reprints are no longer available, and you will need to apply for a brand-new check.
What to Do If You Have Lost Your DBS Certificate
If your certificate has been lost, stolen, or misplaced, here are your options:
1. Contact the DBS If It Never Arrived
If your certificate didn’t arrive at all, call the DBS helpline and request a reprint. However, you must meet the 93-day rule and confirm your identity.
2. Check Whether You Are Registered on the Update Service
If you subscribed to the DBS Update Service, employers don’t need your physical certificate to verify your DBS status. They can check online using your consent and certificate number.
Even if you’ve lost the paper certificate, the DBS can confirm the certificate number over the phone if you answer security questions correctly.
3. Apply for a New DBS Check
If replacement is not possible and you're not on the Update Service, you will need to submit a new DBS application.
This is the simplest route and ensures employers receive accurate, up-to-date information.
How Employers Can Verify DBS Information Without a Certificate
Employers must see the original DBS certificate to make recruitment decisions—unless you're on the Update Service.
Options for employers include:
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Using the Update Service (if applicable)
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Requesting that you apply for a new DBS check
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Reviewing previous employment records (useful if the employer has already seen your certificate in the past)
Employers cannot legally accept photocopies or digital scans as valid proof because only the original document is considered official.
Preventing Future DBS Certificate Issues
To avoid problems later, consider these steps:
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Join the DBS Update Service within 30 days of receiving your certificate
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Store your certificate in a secure, accessible place
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Keep a note of your certificate number (especially if you're on the Update Service)
These simple actions can save you time, stress, and delays in employment checks.
FAQs
1. Can I get a replacement DBS certificate?
Only if your certificate never arrived or was damaged—and you request the reprint within 93 days. Lost certificates cannot be reissued.
2. What if I lost my DBS certificate but I’m on the Update Service?
Employers can verify your status online. The DBS can help you recover your certificate number if needed.
3. Can employers accept a photocopy or digital copy?
No. Only original DBS certificates are valid for recruitment decisions unless using the Update Service.
4. Do I need to apply for a new DBS check if I can’t get a reprint?
Yes. If you're not eligible for a reprint and not on the Update Service, a new application is required.
