Customer helpline: 0333 030 0446

CRB Cloud


A new service enabling Basic Disclosure applicants and employers to access premium features online via the CRB Cloud portal.

What are the benefits?

As a Premium Cloud member, personal summary report detailing the results of your criminal check will be generated as soon as your checks are complete and will be safely stored within your cloud account for you to download at your leisure. These results are typically available 2-3 days before you receive your certificate in the post.

Once you have received your Basic Disclosure certificate you can log in via our online portal using the details emailed to you shortly after applying. As a cloud member you can upload a scanned copy of your certificate online and thereafter rest assured that your Basic Disclosure details will be safely and securely stored online for your future reference.

The process of applying for a Basic Disclosure is often time consuming as you will need to supply up to 5 years of address history as well as scanned copies of identity and proof-of-address documents. If your address details have changed since your previous application, simply update your new address details (we keep your previous addresses on our system) and upload up-to-date documents if necessary. A member of our team will then check and process your application.As an existing premium cloud member, your second application within 12 months will be processed with a free fast track upgrade meaning that your disclosure will be checked and submitted within 1 working day.

Basic Disclosure certificates only reflect any unspent convictions up until the date of issue. If you require a more up-to-date Basic Disclosure check, you will need to request for a brand new application to be carried out which would show any further unspent convictions which have occurred since the date of your last Basic Disclosure check. If you re-apply with CRB Direct after you sign up to CRB Premium Cloud, subsequent applications for the same applicant submitted within 12 months will be upgraded to fast-track at no extra cost and the first subsequent application submitted after 12 months from the initial application will be free of charge.
What is the cost?
There is no additional cost for using the basic CRB Cloud service. These services are included as an additional benefit to your application for a Basic Disclosure via CRB Direct. However, Premium Cloud is charged at £8 per month with no minimum term.
How do I register?
Registration is simple. Once you have completed your application online, a username and password will be sent to you via email which will allow you to log into start using the CRB Cloud service immediately.
For security and data protection purposes we would highly recommend updating your password the first time you log in to CRB Cloud.

Key facts

  • CRB Cloud is a new online service allowing applicants to access a range of features in a secure online environment, available 24/7.
  • If you or your employer require a printed copy of your existing Basic Disclosure certificate or if you would like to complete a new application, CRB cloud is an efficient way to access, share and review this information straight from the Cloud. The information required to re-apply will be accessible online for your peace of mind.
  • The CRB Cloud service is now available 24/7 to all CRB Direct customers throughout the world.