Terms and Conditions

Terms of Service

These Website Terms of use govern Your use of the Service located at crbdirect.org.uk. Please ensure you have read these Terms of use carefully and ensure that you have understood them in full. By ticking the "I Accept" box or by using any part of the Service or website, You warrant that You understand and accept these Terms of use. If you disagree with these terms of use or any part of these terms of use, you must not use our website.



The list which, follows contains words and expressions and the definitions of each one.

"Application Form" = The application form which is to be completed by you on the website.

"Contract" = The contract between You and crbdirect.org.uk for the provision of the Services and which incorporates these Terms;

"Network" = the electronic IT and communications network used by us to provide the Services;

“crbdirect.org.uk" means this website, owned and operated by Elucidate Contractor Services (ECS) Limited - Registered in England and Wales. No. 05856839. VAT No. 888 3916 57

“The website” =  crbdirect.org.uk

"Services" means the service provided by crbdirect.org.uk in respect of the receipt by crbdirect.org.uk of your service fee. This includes a Review and Submission" service provided to you by crbdirect.org.uk in respect of your application for a basic disclosure

"Service fee" = the charge paid by you to crbdirect.org.uk for the provision of the Services as set out on the Website and in these terms;

"You" and/or "Your" and "you" and/or "your" means you the client.“Us” and/or “our” and “we” are “we’re” = crbdirect.org.uk


In order to use this service:

Your contract with crbdirect.org.uk commences on receipt of the service fee from you and will remain in force for the duration of the provision of the services unless ended in accordance with these terms of use.

crbdirect.org.uk reserves the right at its sole and absolute discretion and for any reason to refuse you access to the services offered.

You agree and provide consent to crbdirect.org.uk to submit your application to Disclosure Scotland by electronic submission via their website.

Upon receiving payment from you and provided you agree and accept these terms of use, crbdirect.org.uk endeavors to:

  • Check and review the Application details You have submitted using the application form on the website
  • Try to contact you, if required, to make any corrective amendments to your application
  • Submit your completed application details to Disclosure Scotland by electronic transfer via the relevant website

crbdirect.org.uk cannot guarantee an uninterrupted or fault free service.

The Network is not owned controlled or influenced by crbdirect.org.uk in any way and may from time to time be changed, temporarily suspended for maintenance work or changed in other ways by the owner.

crbdirect.org.uk take reasonable action to minimise any disruption that could be caused by the network being temporarily suspended or changed in any way.
crbdirect.org.uk accepts no responsibility for the network

By using this service you must agree to provide crbdirect.org.uk with accurate information requested by crbdirect.org.uk in order for crbdirect.org.uk to provide you with the Services; You must not use the Service for any illegal or unlawful, improper or fraudulent activity; You must agree not to use the Service to commit a criminal act or to cause harm or annoyance to others; If you are applying on behalf of someone else and are not the main applicant, you confirm by accepting these terms that you have the express consent of the main applicant and that the applicant is eligible to make an application for a basic disclosure


By accepting these terms:

You agree to make a service fee payment of £65 (Standard) or £75 (Fast track) in advance of receiving our services by using your credit or debit payment card.

You warrant that all of the information you have provided is accurate and correct.

You understand that you are paying your service fee to an independent company and that the service fee is for an application review and submission service. You agree to us starting the review process of your application immediately after having submitted your application via the website.

crbdirect.org.uk reserve the right to suspend or terminate the provision of the services to you at any time and without notice, whilst crbdirect.org.uk will take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. All material contained on this Website is provided without any warranty of any kind.


Exclusion of liability:

crbdirect.org.uk does not accept liability for any loss or damage that you suffer as a result of using this Website or the services offered herein including but not limited to; financial loss, failed interview arrangements.

crbdirect.org.uk cannot guarantee and do not promise a specific outcome from the use of the services offered. The services to you are provided without warranties for anything whatsoever including but not limited to reliability, suitability, adequacy, accuracy, timeliness, completeness.

Nothing in these terms of use will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under these terms of use or in relation to the subject matter of these terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

crbdirect.org.uk will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. crbdirect.org.uk will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

crbdirect.org.uk will not be liable to you in respect of any special, indirect or consequential loss or damage.

You hereby indemnify crbdirect.org.uk and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, crbdirect.org.uk may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Service Level Guarantee:

We aim to begin work on your application within 20 minutes of having received your application online. Although this is not always possible, we will send you an email to the email address provided on your application when your application has been passed to a member of our team for the provision of service to begin.


Cancellation/Refund Policy:

As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses”. Our service fee is for the review, additional support and submission of application to Disclosure Scotland and we are not able to undo our service once completed. By availing our service, you authorise www.crbdirect.org.uk to start the work immediately and this may affect your right to cancel once your order has been placed. Our processing team work in real time and will in many cases have started the review of your application within minutes of you submitting your application online.

If you request cancellation of the service and a refund is agreed after the application has been reviewed and verified by a member of our staff but before the application has been submitted to Disclosure Scotland, an administration fee of £15 will be retained from the agreed refund amount.  In such circumstances as where a refund is agreed after the application has been reviewed and submitted to Disclosure Scotland and the £25 Basic Disclosure fee has been paid by www.crbdirect.org.uk, then an amount of £25 will be retained in addition to the £15 administration charge.

Refund requests must be submitted via our contact form on crbdirect.org.uk.

Registered address:
Equity House, 128-136 High Street, Edgware, Middlesex, HA8 7TT.
Please do not send any correspondence to this address as it will not be read.

Should you wish to contact us by mail for any reason, you can get in touch at:
CRB Direct, PO Box 2965, Romford, RM7 1RG.

Effective as of 12th April, 2016.