Terms of Service
The list which, follows contains words and expressions and the definitions of each one.
"Application Form" = The application form which is to be completed by you on the website.
"Contract" = The contract between You and crbdirect.org.uk for the provision of the Services and which incorporates these Terms;
"Network" = the electronic IT and communications network used by us to provide the Services;
“crbdirect.org.uk" means this website, owned and operated by Elucidate Contractor Services (ECS) Limited - Registered in England and Wales. No. 05856839. VAT No. 888 3916 57
“The website” = crbdirect.org.uk
"Services" means the service provided by crbdirect.org.uk in respect of the receipt by crbdirect.org.uk of your service fee. This includes a Review and Submission" service provided to you by crbdirect.org.uk in respect of your application for a basic disclosure
"Service fee" = the charge paid by you to crbdirect.org.uk for the provision of the Services as set out on the Website and in these terms;
"You" and/or "Your" and "you" and/or "your" means you the client.“Us” and/or “our” and “we” are “we’re” = crbdirect.org.uk
Application Service –
crbdirect.org.uk endeavour to submit your application to the issuing body – Disclosure Scotland once all information required to submit it is present.
If the application details are not complete upon receipt, we will contact the applicant by email or telephone to request the missing information within 24 hours wherever possible.
If any details in the supporting documents do not match those provided in the application details, we will contact the applicant by email or telephone to query the discrepancy within 72 hours wherever possible.
After the application has been submitted to the issuing body – Disclosure Scotland, we are unable to view specific details relating to the progress of issuing the certificate other than by way of Disclosure Scotland’s own online tracking link at https://beta.tracker.disclosure.scot/ .
Disclosure Scotland’s own Service level agreement can be viewed at https://www.mygov.scot/about-disclosure-scotland/
Our service is considered to be completed at the point where the application is submitted to the issuing body*
*Except in the case of overseas applications where we provide a tracked airmail forwarding service.
CRB Cloud Service –
CRB Cloud is a free and optional service which can be selected by the applicant on the application form. Applicants are able to opt-out of this service at any time by contacting crbdirect.org.uk to request this.
Log-in details allowing access to the online storage portal will be emailed to the applicant within 72 hours of completion of their application.
Applicant’s wishing to re-apply within 12 months at the advertised reduced price may request this by contacting our support team. Any service fee applied will be in addition to the certificate fee charged by Disclosure Scotland. Up-to-date supporting documents will be required and therefore must be provided to our support team on request.
In order to use this service:
crbdirect.org.uk reserves the right at its sole and absolute discretion and for any reason to refuse you access to the services offered.
You agree and provide consent to crbdirect.org.uk to submit your application to Disclosure Scotland by electronic submission via their website.
- Check and review the Application details You have submitted using the application form on the website
- Try to contact you, if required, to make any corrective amendments to your application
- Submit your completed application details to Disclosure Scotland by electronic transfer via the relevant website
crbdirect.org.uk cannot guarantee an uninterrupted or fault free service.
The Network is not owned controlled or influenced by crbdirect.org.uk in any way and may from time to time be changed, temporarily suspended for maintenance work or changed in other ways by the owner.
crbdirect.org.uk take reasonable action to minimise any disruption that could be caused by the network being temporarily suspended or changed in any way.
crbdirect.org.uk accepts no responsibility for the network
By using this service you must agree to provide crbdirect.org.uk with accurate information requested by crbdirect.org.uk in order for crbdirect.org.uk to provide you with the Services; You must not use the Service for any illegal or unlawful, improper or fraudulent activity; You must agree not to use the Service to commit a criminal act or to cause harm or annoyance to others; If you are applying on behalf of someone else and are not the main applicant, you confirm by accepting these terms that you have the express consent of the main applicant and that the applicant is eligible to make an application for a basic disclosure
By accepting these terms:
You agree to make a service fee payment of £65 (Standard) or £75 (Fast track) in advance of receiving our services by using your credit or debit payment card.
You warrant that all of the information you have provided is accurate and correct.
You understand that you are paying your service fee to an independent company and that the service fee is for an application review and submission service. You agree to us starting the review process of your application immediately after having submitted your application via the website.
crbdirect.org.uk reserve the right to suspend or terminate the provision of the services to you at any time and without notice, whilst crbdirect.org.uk will take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. All material contained on this Website is provided without any warranty of any kind.
Exclusion of liability:
crbdirect.org.uk does not accept liability for any loss or damage that you suffer as a result of using this Website or the services offered herein including but not limited to; financial loss, failed interview arrangements.
crbdirect.org.uk cannot guarantee and do not promise a specific outcome from the use of the services offered. The services to you are provided without warranties for anything whatsoever including but not limited to reliability, suitability, adequacy, accuracy, timeliness, completeness.
crbdirect.org.uk will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control. crbdirect.org.uk will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
crbdirect.org.uk will not be liable to you in respect of any special, indirect or consequential loss or damage.
Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Retention of Information and Documents:
Once the customer information has been successfully submitted through to Disclosure Scotland, we do not keep supporting documents for any longer than is necessary. This is generally for a period of up to 21 days, to allow for the re-submission of an application should the original fail to be processed. If, in very exceptional circumstances, it is considered necessary to retain the supporting documents for longer than 21 days, we will consult the applicant and give full consideration to the Data Protection and Human Rights of the individual before doing so.
For Overseas applicants, a copy of the Basic Disclosure certificate will be scanned and securely stored before the original document is sent (in most cases) via tracked and signed for delivery. The Certificate will not be stored for any longer than is necessary. This is generally for a period of up to 90 days. If, in very exceptional circumstances, it is considered necessary to retain the certificate for longer than 90 days, we will consult the applicant and give full consideration to the Data Protection and Human Rights of the individual before doing so.
Once the retention period(s) have elapsed, any supporting documents and certificates currently being held will be destroyed. If the said documents are in paper form, then this will be carried out by either shredding, burning or pulping the documents. Any scans of the supporting documents or certificates, will be permanently deleted from all secure servers.
Service Level Guarantee:
We aim to begin work on your application within 20 minutes of having received your application online. Although this is not always possible, we will send you an email to the email address provided on your application when your application has been passed to a member of our team for the provision of service to begin.
As stated by the Consumer Contracts Regulations “The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses”. Our service fee is for the review, additional support and submission of application to Disclosure Scotland and we are not able to undo our service once completed. By availing our service, you authorise www.crbdirect.org.uk to start the work immediately and this may affect your right to cancel once your order has been placed. Our processing team work in real time and will in many cases have started the review of your application within minutes of you submitting your application online.
If you request cancellation of the service and a refund is agreed after the application has been reviewed and verified by a member of our staff but before the application has been submitted to Disclosure Scotland, an administration fee of £15 will be retained from the agreed refund amount. In such circumstances as where a refund is agreed after the application has been reviewed and submitted to Disclosure Scotland and the £25 Basic Disclosure fee has been paid by www.crbdirect.org.uk, then an amount of £25 will be retained in addition to the £15 administration charge.
Refund requests must be submitted via our contact form on crbdirect.org.uk.
Equity House, 128-136 High Street, Edgware, Middlesex, HA8 7TT.
Please do not send any correspondence to this address as it will not be read.
Should you wish to contact us by mail for any reason, you can get in touch at:
CRB Direct, PO Box 2965, Romford, RM7 1RG.
Effective as of 12th April, 2016.