Telephone support was initially temporarily suspended during the government-implemented lockdowns during the Covid-19 pandemic. Although we had intended to resume telephone support following the end of the most recent lockdown, the need for our customer service staff to self-isolate on a regular basis has impacted our ability to do so. We have been able to maintain a high level of service with good response times by email throughout and continue to do so. We are reviewing this on a regular basis and any operational changes will be updated on this page.
In the meantime, applicants can contact us by raising a support ticket from within their cloud dashboard area.
Contact form - Option 1:
Response time: 1 working day
Contact form - Option 2:
Response time: 2-3 working days
If you don't know your application reference number please click the link below to submit a contact form:
If you need to contact us in writing, please use one of the following addresses;
PO Box 2965
PO Box 2965
Did you know that most of your answers can be found in our FAQ section?
If you need to make an application for a CRB/DBS Check you can do so here.
Alternatively, please feel free to use the contact form above to get in touch out of hours.
We cannot find your details on our system. As our call centre is currently closed due to COVID restrictions, please fill out the contact form below and we will respond as soon as possible.