Customer helpline: 0333 030 0446

Contact Us

Despite the COVID-19 outbreak, we are continuing to maintain service levels by processing applications and responding to customer queries as normal. Our efforts are focused on continuing to process applications without delays.

Phone support will not be available until further notice however, we have increased our email support team in order to ensure we are able to continue offering a high level of service to customers.

You may also find it useful to visit the FAQ page on our website as this may answer any questions you have. Alternatively, use the chat facility in the bottom right hand corner of the page where you can search for the answers to most common questions, and submit a support ticket if necessary.

We are continuing to monitor the situation and this message will be updated regarding any operational changes.
19/03/2020

If you need to contact us in writing, please use one of the following addresses;

Sending Documentation
CRB Direct
Verifications Team
PO Box 2965
Romford
RM7 1RG

Finance Enquiries
CRB Direct
Accounts
PO Box 2965
Romford
RM7 1RG

Phone Support Opening Times
Please feel free to speak to our support team on 0333 030 0446 (calls to 0333 numbers are charged at local rate and may also be free from some mobile networks)

Phone Support Lines are open between 10.00am – 5.00pm Monday to Friday. (Excluding public holidays).

Did you know that most of your answers can be found in our FAQ section?

If you need to make an application for a CRB/DBS Check you can do so here.

Alternatively, please feel free to use the contact form below to get in touch out of hours.

Despite the COVID-19 outbreak, we are continuing to maintain service levels by processing applications and responding to customer queries as normal. Our efforts are focused on continuing to process applications without delays.

Phone support will not be available until further notice however, we have increased our email support team in order to ensure we are able to continue offering a high level of service to customers.

You may also find it useful to visit the FAQ page on our website as this may answer any questions you have. Alternatively, use the chat facility in the bottom right hand corner of the page where you can search for the answers to most common questions, and submit a support ticket if necessary.

We are continuing to monitor the situation and this message will be updated regarding any operational changes.
19/03/2020

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