What We Offer
- Complete the online form and upload your supporting documents. Your application will be checked and you will be contacted if any further information or supporting documents are required.
- Make Payment. Accepted payment methods include VISA and MASTERCARD. Our Standard Service fee is £65 including the certificate fee or you can choose to use our Fast track service for an additional £10.
- Receive your DBS Certificate in the post within 7-14 days. If you have any questions or queries in the meantime, our friendly team will be happy to answer them.
Who are CRB Direct?
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic DBS Check or Basic Disclosure. We specialise in checking and processing applications and provide support throughout the process. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
What benefits does our service offer?
Supporting document validation and file size reduction/cropping
Applicants living in England, Wales, Northern Ireland
We check, verify and sign off your supporting documents which simplifies the application process for the applicant by eliminating the need to register for a third party identity verification service as required when applying via www.gov.uk.
Applicants living in Scotland
Disclosure Scotland’s website only accepts documents if the uploaded file size is less than 1Mb. This can cause problems for some applicants as image files generated by digital cameras, smart phones and digital scanners tend to exceed 1Mb in most cases. CRB Direct will allow you to upload documents with ANY file size and our helpful team will crop the files and reduce the file size so that they can be provided to Disclosure Scotland in the file size they require.
Application checking and support
Our team of friendly advisers will check your application thoroughly and contact you as and when further information is required. The aim of these checks is to ensure that when the application is submitted to DBS or Disclosure Scotland for processing, all of the information they require is provided and in the format that they need it.
The main things that we check are:
Proof of ID – Proof of ID must contain name, date of birth and a photograph. We check to ensure a proof of ID has been provided and that the details match those on the application. If a different name shows on the proof of ID then we will contact the applicant to request a proof of name change.
Proof of address – The proof of address document must be a) addressed to the applicant and show the same name provided on the application. B) reflect the same address provided on the application. If either of these requirements are not satisfied then we will contact the applicant to explain the issue and request a different document.
5 Year address history - A full and complete five year address history is required by DBS & Disclosure Scotland. We will check that the information provided by the applicant does include a FULL 5 year address history and is in proper chronological order. In our experience, applicants who have been travelling extensively, based in another country temporarily or have been living in and out of student accommodation often require assistance with this requirement. -
Everything else! - That's right we don't stop until we are confident that everything is in order and the application contains everything the issuing body will need to process your application. Our aim is to reduce the need for the issuing body to raise further queries as much as possible. Common email address suffixes are checked, addresses are checked for spelling mistakes, town and country of birth is checked against supporting documents, and much more.
Overseas Applicants - Apply online and receive the certificate by Tracked Airmail
There is currently no facility for applying online via gov.uk for a Basic DBS check if you do not have a current address in the UK. We will verify overseas applicants in order to enable this to be possible. Applicants residing overseas can apply in the same way as a UK applicant on our website and have the option to receive both an online and a hard copy certificate in the post which will be sent by tracked airmail.
Disclosure Scotland will not accept online applications from applicants who are not currently residing in the UK. Whilst overseas applicants may still apply with Disclosure Scotland it must be by way of a paper form which can be requested at https://www.mygov.scot/disclosure-paper-application/.
CRB Direct will accept and process applications from overseas applicants so you don't need to wait for a paper form to arrive. Our address will be used for delivery of the certificate and we will then send it to the applicant by tracked airmail and offer the option to send a scanned copy to the applicant upon receipt if required.
Multiple applications for Businesses
In order to save businesses time and admin, our application form allows you to submit multiple applications and make only one payment and receive only one invoice for the payment.
Applicants in England and Wales
If applying with DBS or Disclosure Scotland, each application would need to be entered, submitted and paid for separately. Click "Add another Application" at the bottom of our application form to add multiple applicants prior to payment.
The CRB Cloud service is a unique optional service offered to customers of CRB Direct. If selected on the application form, the applicant will receive a unique login to a secure online portal where they may upload a digital copy of their Basic Disclosure certificate so that it can be accessed at any time from anywhere. CRB Cloud subscribers also have the option of re-applying for a new Basic Disclosure within 12 months at a reduced cost.
SMS Message Alerts
Our SMS messaging service allows you to stay up to date with the progress of your application from start to finish. You will receive alerts if we need to contact you for any reason regarding your application, as well as letting you know when your application has been completed.
Our Service Options:
Standard Service - £65
The Standard service includes; application checking, supporting document validation, email updates and timely submission to the issuing body.
Fast Track Service - £75
This is a premium service where you will receive all of the benefits of the Standard application however Fast Track applications will be prioritised and checked, processed and submitted within 24 hours where possible*. Please note that DBS & Disclosure Scotland do not offer a fast track service which would result in the expedited provision of a Basic Disclosure certificate. The fast track option offered by CRB Direct refers to prioritised processing of your Basic Disclosure application. Your application becomes our priority.
*Subject to Supporting documents and all other required information being received.
What is the process?
1. APPLY ONLINE
2. MAKE PAYMENT (£65 Standard / £75 Fast Track)
3. RECEIVE YOUR BASIC DBS / BASIC DISCLOSURE WITHIN 7-14 DAYS
Once you have submitted your application for a Basic DBS / Basic Disclosure, a member of our processing team will thoroughly check the information provided and contact you if any further information or supporting documents are required.
You will receive an email from us confirming your application reference number which you can use to communicate with the issuing body should you need to for any reason. A local-rate telephone number for our support team will be included on your confirmation email to use when contacting CRB Direct.
You should expect to receive your certificate within 7 to 14 days. You will be contacted if supporting documents are required to process your application.
|Disclosure Scotland Fee / DBS Fee||£25||£25|
|Vat @0% on DBS / DS Fee||£0||£0|
|CRB Direct Processing Fee||£33.33||£41.67|
|Vat @20% on Processing Fee||£6.67||£8.33|
Total Fee Payable
*Overseas applicants will incur an air mail surcharge of £15 (inc. VAT)Click here to apply for your Basic Disclosure
Crbdirect.org.uk are an independent service which is not affiliated to the UK government, DBS or Disclosure Scotland. You may apply directly with DBS or Disclosure Scotland where there will still be a £25 charge for your Basic Criminal Record Check however our further £40 or £50 service fee would not be payable.