Customer helpline: 0333 030 0446

About Us

CRB Direct About Us

CRB Direct are an agency specialising in applications for Basic DBS and Basic Disclosure checks. We provide direct customer support, document verification and proactive account management. Our aim is to simplify the sometimes bewildering process for both individuals and organisations.

We use cutting edge technology which we develop in house, coupled with one to one support, enhancing your experience when applying for a DBS check, creating a seamless process from start to finish.

Whether you are an individual, a small business or a global enterprise, our team of dedicated account managers are on hand to provide the support you need throughout the application process. We have the capacity to service all customer requirements ranging from single applications for an individual to multiple applications for a team, department or entire workforce.

We offer specialist advice on all matters relating to Basic DBS applications. Focusing specifically on this area of criminal record checks enables the excellent service delivery which, we feel, sets our agency apart from the rest.

When applying for a Basic DBS via CRB Direct, there is no registration or set up fee and we also provide all our clients with the ability to store their DBS certificate for free via a secure online portal, enabling access to your information when you need it most. More information about this facility can be found here.

CRB Direct have been trading since 2015 working side by side with our processing partners. We do not claim to be one of the largest agencies out there but we certainly believe we are one of the best!

CRB Direct is owned and operated by Elucidate Contractor Services (ECS) Ltd which has been established since 2006.

Please get in touch if you wish to know more about us. Our customer service lines are open Monday - Friday 10am - 5pm (excluding bank holidays and public holidays)


CRB Direct Personnel

Our agency boasts a team of dedicated and caring account managers whose sole focus is to help and assist clients and individual applicants with application queries, amendments, document uploads and verification. Being based in the UK allows us to understand the customer’s perspective, first-hand knowledge of supporting document requirements and allows us to process in real time when speaking to applicants directly.


CRB Direct Testimonials

CRB Direct are proud of our online trust score of 9.1. We receive positive feedback on a daily basis from individuals and companies in reference to support they receive from our team. A customer-centric approach is our primary aim and one that reflected in the customer services reviews that we receive.


Customer Support

Here at we are always ready to help. If you have any questions or queries please don't hesitate to call our customer helpline on: 0333 030 0446. Or alternatively use our onsite contact form. You can be sure of a prompt and helpful response.