Customer helpline: 0303 031 0446

Privacy Policy

Protecting your private information is our priority. This Privacy Policy applies to the CRBDIRECT.ORG.UK website and Elucidate Contractor Services (ECS) Ltd trading as ECS Ltd (“ECS”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to ECS include CRBDIRECT.ORG.UK. The CRBDIRECT.ORG.UK website (the “Site”) is a website through which ECS provides an application review and submission service. By using the Site, you consent to the data practices described in this statement. Elucidate Contractor Services (ECS) Limited is the data controller for the purposes of the Data Protection Act 1998.


Collection of your Personal Information

ECS may collect personally identifiable information, such as your name, date of birth, current residential address, previous residential address(s), National Insurance Number, Driving Licence details, National Identity Card details, National Entitlement Card Number, Electricity Supply Number, PVG Scheme Membership Number, Passport Number (if applicable), mailing address, e-mail address, contact number. Additional PII may be required depending on the application type you have filled out. If you enter personal information but do not complete the form or complete a purchase of the service provided by the Site, this information will be retained and used in line with the section “Use of your Personal Information” stated below. This information is used in order to provide the application review and submission service that you purchase. ECS may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personally identifiable information (“PII”) or non-personal information from you in the future.
Information about your computer hardware and software may be automatically collected by ECS. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the site.
ECS encourages you to review the privacy statements of websites you choose to link to from ECS so that you can understand how those websites collect, use and share your information. ECS is not responsible for the privacy statements or other content on websites outside of the site.


Use of your Personal Information

ECS collects and uses your PII to deliver the services you have requested.
ECS may also use your PII to inform you of other products or services available from ECS. ECS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
ECS does not sell, rent or lease its customer lists to third parties. ECS does not disclose PII to third parties without the user’s consent.
ECS may keep track of the pages our users visit within the Site, in order to determine what ECS services are the most popular. This data is used by ECS to deliver customised content and advertising to ECS customers whose behaviour indicates that they are interested in a particular subject area.
ECS will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ECS or the site; (b) protect and defend the rights or property of ECS; and, (c) act under exigent circumstances to protect the personal safety of users of ECS, or the public. ECS may share PII with third party service providers which may be located within a country outside of the European Economic Area, solely to perform services for ECS and not for any independent use or disclosure outside of ECS. By agreeing to these terms within the Privacy Policy, you consent to the storage or transfer of your PII to the third party service providers.
You may request at anytime confirmation of whether or not any of your PII is held and, if so, what that PII consists of. This request should be made in writing and addressed to the postal address provided within the Contact Details. This information will be provided within 40 days upon request and you may be charged a fee of up to £10 for each subject access request.


Use of Cookies

The site may use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Text-based Cookies (I.e. non-executable text files) cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may in some cases also use web beacons in order to track the opening web pages or emails specific to individual customers and/or visitors.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages of the Site, or register with ECS site or services, a cookie helps ECS to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the ECS features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. For more information on cookies and how to disable them, you can consult the Interactive Advertising Bureau at If you choose to decline cookies, you may not be able to fully experience the interactive features of the ECS services or websites you visit.


Security of your Personal Information

ECS secures your personal information from unauthorised access, use or disclosure. When personal information (such as a credit card or debit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. ECS does not collect payment information and at no point receive and therefore store the credit/debit card information. Customers of the Site are redirected to a third party payment gateway to submit a payment. While we use industry standard procedures to safeguard your PII once we receive it, no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.


Children Under Sixteen

The site is not directed to children under the age of 16 however, and ECS does not knowingly collect PII from children under the age of 16. If you are under the age of 16, it must be stressed and made clear that you are not permitted to use the site.


Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from ECS by contacting us:
- Web page:
- Email:


Changes to this Privacy Policy

ECS may occasionally update this Statement of Privacy to reflect ECS and customer feedback. ECS encourages you to periodically review this Privacy Policy to be informed of how ECS is protecting your information. If we materially change this statement, the new terms will apply only to users who affirmatively consent to the new terms.


Contact Information

ECS welcomes your questions or comments regarding this Privacy Policy. If you believe that ECS has not adhered to this Statement, please contact ECS:



CRBDIRECT.ORG.UK - Equity House, 128-136 High Street, Edgware, Middlesex, HA8 7TT. Please do not send any correspondence to this address as it will not be read. Should you wish to contact us by mail for any reason, you can get in touch at: CRB Direct, PO Box 2965, Romford, RM7 1RG
CRBDIRECT.ORG.UK is a trading name of ECS Ltd. ECS Ltd. Is a trading name of Elucidate Contractor Services (ECS) Ltd. Registered in England & Wales: Company No.: 05856839
Email Address:
Telephone number: 0844 559 1254.

Effective as of 01st October, 2015